Privacy Policy

LiVNiX Privacy Policy


Last Updated: 2025/03/07

This Privacy Policy elucidates the procedures undertaken by Livnix.com (referred to as LiVNiX, we, or us) in the collection, utilization, and disclosure of information pertaining to you. This Privacy Policy is in effect when utilizing our Services, which encompass our websites, mobile applications, and other online products and services that are directly linked to this Privacy Policy. It further encompasses engagements with us on various social media platforms or any other form of online interaction with our organization.

We reserve the right to modify this Privacy Policy as needed. In the event of any revisions, we will notify you by updating the date indicated at the top of this policy. Furthermore, we may provide additional notice, such as prominently displaying a statement on our website or delivering a direct notification to you. It is strongly advised that you consistently review this Privacy Policy to stay well-informed regarding our information practices and the array of choices accessible to you.

CONTENTS

  • What information we collect
  • How and why we collection information
  • How we use the information we collect
  • How we protect the information we collect
  • How we share the information we collect
  • What choices do you have
  • How do you access and update the information
  • How to contact us

What information we collect

We collect personal information, encompassing data that identifies, relates to, describes, references, has the capability of being associated with, or could reasonably be linked, directly or indirectly, to an individual consumer or device. During the previous twelve (12) months, we have accumulated personal information across the following categories from our customers:

A. Identifiers

  • Your unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, and other comparable identifiers which are necessary to create account or process orders etc.

B. Personal information

  • Your legal name, billing and shipping address, phone (or mobile) number, credit/debit card number, or other financial information which are necessary to create account or process orders etc.

C. Commercial information

  • Records of products or services acquired, obtained, evaluated, returned, or exchanged, as well as other purchasing or consumption histories or patterns, which are necessary for fulfilling orders, processing returns, targeted or other advertising, fraud prevention, tax, and other legal reasons.

D. Internet or other similar network activity

  • Browsing history, search history, and details of your interactions with the Sites, applications, or advertisements which are necessary for customer service, fraud prevention, targeted and other advertising.

E. Geolocation data

  • The location of your device or compute, shipping and billing address(es), your city, your country of residence/your organization's country of operation.

We Collect Information When

We obtain the categories of personal information listed above from the following categories of sources:

a. Directly from you (for example):

  • You engage in activities such as purchasing, ordering, returning, exchanging, or requesting information about our products and services through the Sites or mobile applications.
  • You create a LiNViX account.
  • You establish contact with us regarding customer service matters through our dedicated customer service center or via various social media platforms.
  • You visit the Sites or engage in interactive features offered by the Sites or mobile applications.
  • You utilize a social media service, such as our Facebook page or YouTube channel.
  • You participate in a contest or sweepstakes, provide responses to our surveys, or engage in a focus group conducted by us.
  • You furnish us with comments, suggestions, or any other form of input.
  • You engage with any of the Sites using your computer, tablet, or mobile device.

b. Indirectly from you (for example):

  • Observing your actions on our Sites.
  • Collection from third parties (where applicable).

 

How and why we collect information

• Technologies Used
We utilize tracking pixels/web beacons, cookies, and other technologies for the purpose of receiving and storing specific types of information. The information comprises Internet Protocol (IP) addresses, browser details, Internet Service Provider (ISP), operating system, date/time stamp, and clickstream data. This information assists us in tailoring your website experience and enhancing the relevance of our marketing messages. Moreover, it grants us the capability to provide enhanced functionalities, such as persistent storage of items in your cart across multiple visits. This encompasses the content we present on external websites or mobile applications. To ensure an optimal customer experience, we utilize this information for reporting and analysis purposes. This includes evaluating your website browsing behavior, assessing the performance of our marketing endeavors, and analyzing your response to those marketing initiatives. Currently, our systems do not acknowledge the presence of a broadcast "Do Not Track" browser signal.

"Cookies" refer to small pieces of information that a website transmits to your device while you are browsing a website. We utilize both session cookies (which expire when you close your web browser) and persistent cookies (which remain on your device until you remove them) in our operations. Cookies facilitate the provision of a personalized and interactive experience, precisely tailored to your interests. They also play a pivotal role in improving our marketing initiatives. Cookie management can be performed by adhering to the instructions provided by your web browser. In the event that you choose to disable cookies, please note that certain areas or features of our websites may experience reduced functionality or may not operate as intended.

• Third Party Websites and Cookies
The Sites may include hyperlinks to external websites. Our privacy policy is exclusively applicable to our Sites. Therefore, if you click on a link leading to another website, we recommend reviewing their respective privacy policy. During your visit to the Sites, we authorize third-party companies to collect non-personally identifiable information. This information is utilized to deliver advertisements for our products or services, as well as for products or services provided by other companies, when you browse the Sites or other websites. Throughout your interactions with the Sites and other websites, these companies have the capability to utilize non-personally identifiable information (e.g., navigational data, clickstream information, browser type, timestamp, clicked or scrolled-over advertisement subjects, etc.). The purpose of utilizing this information is to present you with advertisements regarding our products and services that are likely to be of interest to you. These parties may employ various technologies, including cookies, third-party web beacons, or other similar tools, to collect such data. For instructions on how to opt out of third-party vendors' cookies, kindly refer to the "What Choices Do You Have?" section of this Privacy Policy.

• User Experience Information
With the aim of enhancing the customer's online shopping experience, facilitating fraud identification, and enabling our customer care representatives to address any issues encountered during the online purchase process, we utilize monitoring tools. These tools allow us to gather certain user experience information, including, but not limited to, login information, IP address, page visitation data, specific actions taken on visited pages (such as information entered during the checkout process), and browser information.

• Information from Other Sources
Additionally, we have the potential to obtain information from external companies that possess expertise in enriching our existing customer data. This strategic acquisition aims to enhance data accuracy and expand our understanding of customers, which may include augmenting our records with address information. These endeavors have the potential to enhance our communication capabilities, allowing us to establish more effective contact with you. Furthermore, it enables us to optimize the relevance of our marketing initiatives by providing improved product recommendations and personalized special offers that are anticipated to be of particular interest to you.

• Public Forums
Kindly note that any information you provide in a public forum, such as a blog, chat room, or social network, may be accessed, collected, and utilized by both ourselves and other participants. Moreover, this information may be employed to personalize your experience. You bear the responsibility for the information you opt to submit in these circumstances, including its accuracy and appropriateness.

How we use the information we collect

• Product and Service Fulfillment
Efficiently execute the fulfillment and management of purchases, orders, payments, returns/exchanges, and information requests to ensure exceptional service and utmost customer satisfaction.
Promptly provide the requested services with utmost professionalism and efficiency.
Conduct and oversee sweepstakes and contests in a proficient manner.

• Marketing Purposes
Distribute coupons, mobile coupons, newsletters, receipt messages, emails, and mobile messages promptly and reliably.
Send out professional marketing communications and provide comprehensive information regarding our products, services, and promotional endeavors.
Administer promotions.
Targeted Advertising.

• Internal Operations
Optimize the efficacy of the Sites, mobile experience, and marketing initiatives to achieve superior results.
Perform comprehensive research and analysis, which may include conducting focus groups and surveys.

• Fraud Prevention
In line with our commitment to customer and business security, we employ preventive measures to mitigate fraudulent transactions, actively monitor against theft, and ensure robust protection.

• Legal and Tax Compliance
To assist law enforcement and respond to subpoenas.
As otherwise required by state or federal law.

How we protect the information we collect

• Security Methods
To ensure the utmost confidentiality and security of transmitted information, we maintain a comprehensive array of technical, administrative, physical, electronic, and procedural safeguards. To fortify the protection of this information, the Sites employ Transport Layer Security (TLS) whenever personal and sensitive data is collected. SSL encryption ensures that your credit card number, name, and address are encoded, guaranteeing that only we possess the means to decipher this information.

• E-mail
Please be advised that email communication is not encrypted and is not deemed a secure channel for transmitting credit card information. "Phishing" refers to a deceptive scheme specifically crafted to unlawfully obtain your personal information. In the event that you receive an email resembling our correspondence, soliciting specific information, we highly recommend refraining from responding to it. Although we may request your name, it is essential to understand that we will never seek your password, credit card information, or any other sensitive details through email communications.

• Information About Children
We acknowledge the exceptional importance of prioritizing privacy protection in situations involving children. We are deeply committed to safeguarding children's privacy and strictly adhere to the regulations outlined in the Children's Online Privacy Protection Act (COPPA). Prior to any collection or request of personal information, we uphold a strict policy of obtaining verifiable parental consent, ensuring that we never knowingly gather such information from individuals under the age of 13. Upon identifying an individual under the age of 13 who has submitted information to us without obtaining prior verifiable parental consent, we will expeditiously remove their information from our records. Upon recognizing that an individual is below the age of 16, we will diligently ensure to obtain explicit consent before engaging in the sale or sharing of their personal information.

• Additional Security
We strongly urge customers to diligently review their accounts and promptly notify us, as well as their respective issuing bank or credit card company, of any unexpected activity that may arise. We kindly request all of our valued customers to implement certain measures to safeguard the information contained within their online accounts, as outlined below:

  • Install the latest security updates and anti-virus software on your computer to mitigate the risks associated with malware and viruses.
  • Frequently reset your email account passwords.
  • Use intricate passwords or passphrases.
  • Refrain from using identical passwords across multiple websites.
  • Do not tell your password to others.

Ensure you sign out or log off from website sessions to securely close your session, preventing access by other users on the same computer, particularly when utilizing public computers or terminals.

How we share the information we collect

We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:

• Third-party service providers:
In line with standard practices among online retailers, we sometimes enlist the services of third-party providers to perform specialized functions on our behalf. Any information disclosed to them is strictly intended to facilitate their provision of services. For instance, we share your name, shipping address, email, and phone number with partners such as DHL and UPS to ensure the successful delivery of your orders. Moreover, we may utilize pertinent customer information to monitor the quality of service provided by third parties.
In a similar vein, we are required to provide your credit card number to esteemed financial services organizations such as credit card processors and issuers, exclusively for the purpose of accurately processing payments. We utilize cutting-edge data encryption techniques to ensure the utmost protection of all credit card number submissions during the authorization process.

• Legal requirement to disclose information:
We may be required to disclose information if subpoenaed, served with a court order or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. In instances where it is necessary to safeguard our legal rights or enforce compliance with our Terms of Use and other agreements, we will release personal information accordingly. For instance, we may disclose information with the objective of mitigating the risk of fraud or thwarting fraudulent activities conducted by users on our Site/Application.

• Merger and/or sale of assets:
As part of our established business practices, it is not our customary procedure to engage in the sale, trade, or rental of personal information to other companies. However, there is a possibility that we may engage in acquisitions, mergers, or be subject to acquisition by another company. Alternatively, we may choose to divest certain assets. In such scenarios, your personal information may be disclosed to another company, subject to the prevailing Privacy Notice.

• Non-personally identifiable information:
We may share non-identifiable information, such as the daily visitor count on a specific page or the size of orders placed on a particular date, with advertising partners and other third parties. This information does not disclose the identity of any individual user.

What choice do you have